Skip to Main Content

Frequently Asked Questions

Ordering

We’ve made ordering simple. There are a couple of ways to use our site to find and purchase what you need.

  1. First, select one of the categories pictured on our homepage: Shop Metal Doors & Frames – Shop Hardware – Shop Electronic Access Control – Shop Wood Doors. If you know what you’re looking for, you can use our search box to locate the product. Or, you can select by product type. When you find the item that you are looking for, select it, enter the quantity that you need and click on Add to Cart and the item will be placed in your shopping cart. It’s that simple!
  2. If you need specially fabricated or engineered products, you've come to the right place. Select *Configurator and we will guide you through the selection process. Once you’ve answered the questions and we have the necessary information, you will be able to see your assembly along with the pricing. When you’re ready to buy, add it to your cart and proceed to checkout.

We appreciate the trust you have in purchasing from our company. There are no minimum order charges when you buy from Cook & Boardman.

An account isn’t required to purchase from Cook & Boardman. At checkout, you can purchase using most major credit cards, PayPal or eCheck. If you are already a Cook & Boardman customer, we have all of your needed info and purchases can be made on your existing account. We encourage everyone to register on our site.

When you register on our site, we will store your history and billing information, making it quicker and easier to purchase the next time that you visit us. Once registered, you can elect to receive periodic email updates and we will send you information about any special discounts or other promotions that we offer. If you have an established account and are doing business at any of our Cook & Boardman locations, your online account can be linked to your existing account and you will receive all the same services that you do when you visit us. Our online purchasing offers you the convenience of buying anytime and from anyplace. If you have a typical list of materials that you use, you can take advantage of our shopping list feature. Then, when you’re ready, you can call up your shopping list and order with a single click of the button – A Real Time Saver.

Returns

Except for any products designated on the Site as final sale or non-returnable and products that were custom built using the “Configurator” tool or otherwise customized, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) days of shipment with valid proof of purchase and provided such products are returned in their original condition. To return products, you must email our Returns Department at [email protected] to obtain a Return Merchandise Authorization (”RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a 20% restocking fee.

Refunds are processed within approximately fifteen (15) business days of our receipt and inspection of the returned goods. No credit will be issued for material not in a resalable condition. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

For defective returns, please refer to the manufacturer’s warranty included with the product or as detailed in the product’s description on our Site.

Products & Services

  • Hollow Metal Frames
  • Hollow Metal Doors
  • Solid Core Wood Doors
  • Architectural Grade Door Hardware
  • Electronic Access Control
  • Division 10 Accessory Products *Coming Soon

Cook & Boardman distributes virtually all major brands of Commercial Doors and Hardware. Our online selection is made up of the most popular items that are available to ship quickly. If you don’t find the item you need our site, contact us and we can locate it for you via special order. Our web selection is steadily growing. So, check back often.

We are authorized distributors for the products that we sell. Specific warranties are provided by each individual manufacturer. Warranty information about any particular product can be found on the manufacturer’s website. As a distributor, we don’t warranty the products ourselves. However, we will assist you with your warranty claim. If you have any questions about products that you purchase from Cook & Boardman, please contact us via email, phone or chat. We’re here to help!

Commercial openings typically do not come with glass. Local glass companies specialize in the supply and installation of glass. While the openings available on this site don’t include glass, doors with factory installed glass are available from Cook & Boardman as a special order. Consult with one of our technicians for a special quote for materials and lead time.

Sure. If you are able to visit one of our locations, please do. We have dedicated and experienced staff ready to help you with all of your needs. You can call to schedule your visit. Or, just stop by when you can.

Sure. Cook & Boardman provides complete estimating services. Our Technicians are here to serve your needs. The time that we require to provide the cost estimate can vary depending on the size of the project and workload. Once we receive the plans, our staff will contact you to with any questions and discuss deadlines.

Shipping

Typical hardware orders will be shipped via UPS, FedEx or USPS. Orders with doors, frames, or any oversized items will be shipped via LTL Freight, “tailgate delivery”. Recipient is responsible for unloading and the driver will not assist in unloading.

Hardware orders received prior to 11:00 AM Eastern Time will ship the same day. All others will ship on the following business day. Deliveries will be made during normal business hours (Monday through Friday 8:00 AM – 5:00 PM local time) to the designated address. Within the 48 contiguous United States, you can expect to receive your materials within 3-5 business days. We will send Tracking Information to you as received. Feel free to contact us anytime to request tracking assistance to locate your order.

 

Cook & Boardman will ship your order from at least one of several distribution centers located throughout the United States. We always try to ship from the nearest location to you (based on the destination Zip Code).

Cook & Boardman offers FREE shipping to the 48 contiguous US states for most of the products that we offer. Our customer service department will provide you with a quotation for special shipping charges for other destinations. Crating and freight charges will apply to orders with doors, frames, or any other oversized items. Expedited shipping is available for small packages. We will provide shipping charges for crating, freight, and requests for expedited shipping to you prior to finalizing your order. Contact us for any special requests or special circumstances about your delivery needs.

Despite our best efforts, it is still possible that crates and materials can get damaged in transit. In the unlikely event that you discover damage, PLEASE follow these steps to facilitate the timely reporting and replacement of damaged material.

  • Upon arrival of your shipment, CAREFULLY inspect the package or Container for visible damage. If you see signs that the crate or the product is damaged, here’s what to do:
    1. VISIBLE DAMAGE – Upon receipt.
      1. Refuse Shipment
      2. Write “DAMAGED” on the Bill of Lading or other receiving documents from the carrier.
      3. Take PHOTOS that clearly shows the damage.
      4. Notify Cook & Boardman IMMEDIATELY to report the damage.
    2. CONCEALED DAMAGE – Damage must be discovered and reported within 48 HOURS from time of delivery.
      1. Take PHOTOS that clearly shows the damage.
      2. Notify Cook & Boardman IMMEDIATELY to report the damage.

Please Note: Damage reported within 24 hours has a greater chance of recovery and/or reimbursement. Please refer to the Terms & Conditions section of our website for further information. Surface scratches on metal doors do not constitute damage, as doors are shipped unfinished (primed gray).

Customer must note any freight damage on the receiving tickets or bill of lading and shall be responsible for filling claims with the delivering carrier. Damaged goods must be reported to the driver, noted on the bill of lading and should be reported to [email protected] within 24 hours of the delivery. If the package shows visible damage and you feel that all or most of the material is unusable, we recommend that you refuse the delivery in its entirety.

General Questions

We have included handing diagrams with our configurator. When you use our Configurator, we will ask you for the door handing and show you the different options. All you need to do, is select the one that you need and we will handle it from there. Remember, in addition to Doors and Frames, some hardware is handed also. We do our best to make it easy to select the correct materials for your needs. You can also find a door handing chart here.

Check out our Help section. We’ve included “How To’s” on Terminology, Storage, Handling and Installation. We also have included Troubleshooting Tip’s for the most common issues that you may experience. We have also included a number of helpful Videos that will come in handy. Be sure to check them out too. Remember, if you want to discuss technical issues with one of our experienced technicians, you can chat, email, or call us anytime.

Just contact us via email, chat or phone. There’s a good chance that we will be able to find what you need.

*Configurator is Coming Soon.

Loading...